SysAdminNews is a collection of articles, news and commentary designed to keep system administrators informed about the latest trends impacting their profession. Updates and Advice for System Administrators
August 12, 2010
Integrating Enterprise 2.0 Into Product Development
By Bill Ives
As enterprise 2.0 matures, its uses are getting more focused. I have been hearing more about it use in product development. Here is a timely Forrester report on the topic, Use Social Computing To Build Differentiated Product Development Processes by Roy C. Wildeman.

As the summary states, "in recent years, leading product development organizations have proven the value of greater cross- functional collaboration to harness contributions from across the business and bring great products to market. With the rise in Social Computing among consumers and enterprises alike, development teams are further seeking to transform how they collaborate both internally and externally in key processes like ideation, requirements management, detailed development, and aftermarket support."

It makes the claim that "succeed in the future, business process professionals must expand their thinking beyond traditional product development solutions and start experimenting with new social technologies." I certainly agree. As another Forrester report (The HERO Index: Finding Empowered Employees by Ted Schadler and Josh Bernoff) notes, the more extensive...

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